MGM Resorts International Celebrates Responsible Gaming Education Week

August 06, 2013
Nationwide observance highlights industry’s commitment and accountability, and 10th anniversary of Code of Conduct

LAS VEGAS, August 6, 2013 – Employee education programs featuring prizes, quizzes and special events are among the ways MGM Resorts International is participating in the 16th annual Responsible Gaming Education Week Aug. 5-9.

 

The week spotlights the ongoing effort to build awareness of responsible gaming conduct among employees, guests and the public. It is coordinated by the American Gaming Association (AGA) and the National Center for Responsible Gaming (NCRG).

 

“As a leader in the hospitality and entertainment industry, MGM Resorts has a responsibility to educate our 62,000 employees and the public about our commitment to best gaming practices,” said Jim Murren, Chairman and Chief Executive Officer of MGM Resorts.  “Our goal is to continue to stimulate an ongoing dialogue within our resorts, among families and in the community about responsible gaming, and the resources available to educate our guests.”

 

This year’s theme of “How Do You Say Responsible Gaming” promotes the message that it is important that all gaming employees and guests understand responsible gaming, no matter what language they speak.

 

Employee activities at MGM Resorts in Nevada, Mississippi and Michigan during this year’s Responsible Gaming Education Week include the following:

-In celebration of the AGA’s 10th Anniversary of the Code of Conduct for Responsible Gaming, the Code is placed on display-size autograph boards at each property for employees to sign.  The Code of Conduct pledges accountability to patrons, employees and the public in gaming service, employee training, guest education and marketing.

-Employees can complete a responsible gaming quiz to compete for prizes and raffle entries.

-Other employee events are customized for each property as event planners develop creative, new ideas each year.  At ARIA, for example, employees are playing a guessing game comparing the odds within the casino with the odds of other events in life (the lottery, radio contests) to win prizes.  At New York-New York, Slot/Table Games Supervisors/Managers are showing employees how to play select games and explaining the odds.  Each participating employee is being entered in a raffle to win prizes.

-Pre-shift announcements and special employee back-of-house displays are communicating and reinforcing responsible gaming tenets.

-Multi-lingual employees from various properties and job positions were videotaped making statements about responsible gaming in their native languages for an AGA video titled “How Do You Say Responsible Gaming?” Languages represented by MGM Resorts employees include Dutch, Cantonese, Cambodian, Thai, Spanish, Albanian and German.

 

On a year-round basis, gaming and hotel front desks at MGM Resorts feature educational materials for patrons to learn more about responsible gaming, including the AGA’s “Understanding the Odds” brochure, which spells out casino odds for each game.  A second brochure available in the gaming and lobby areas called “When the Fun Stops” identifies community agencies that provide support for those who feel they may have a gambling problem.

 

Displays at casino ATMs also provide telephone numbers for support agencies and hotlines. Signage at each casino entrance prohibits underage individuals from entering gaming areas without being accompanied by an adult and security staff vigilantly monitors casino floors to prevent underage gaming.

 

Specific employees at each resort are assigned to monitor the casino floor and back of house for proper signage and to make sure brochures are located and refilled at key locations. Additionally, MGM Resorts Internal Audit teams evaluate each resort on a regular basis for the availability of these materials.

 

About MGM Resorts International
MGM Resorts International (NYSE: MGM) is one of the world's leading global hospitality companies, operating destination resort brands including Bellagio, MGM Grand, Mandalay Bay and The Mirage. The Company also owns 51% of MGM China Holdings Limited, which owns the MGM Macau resort and casino and is in the process of developing a gaming resort in Cotai, and 50% of CityCenter in Las Vegas, which features ARIA resort and casino.  For more information about MGM Resorts International, visit the Company's website at www.mgmresorts.com.

Source: MGM Resorts International

For further information: Mary Hynes, MGM Resorts International Corporate Communications, 702-891-1820