LAS VEGAS
,
May 12, 2020
/PRNewswire/ --
MGM Resorts International
(NYSE:
MGM
) today released a report outlining the comprehensive health and safety protocols the company is implementing prior to re-opening its domestic properties and resorts which were temporarily closed in March due to the COVID-19 pandemic. The report details
MGM Resorts'
"Seven-Point Safety Plan" – a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to deter the spread of the virus, protect customers and employees and rapidly respond to potential new cases. The full report can be found
HERE
.
Experience the interactive Multichannel News Release here:
https://www.multivu.com/players/English/8724251-mgm-resorts-international-covid-19-health-safety-plan/
"Preparing for the moment we can re-open our doors,
MGM Resorts
focused on developing a plan that puts health and safety at the center of everything we do. Our 'Seven-Point Safety Plan' is the result of months of consultations with public health experts and outlines our comprehensive approach to welcoming guests back safely," said
MGM Resorts Acting CEO
and President
Bill Hornbuckle
. "Our properties will not look the way they used to for a while, and that's not only okay, it's critically important. We will continue providing the hospitality experiences we are known for, but we must do so safely. We will continue working with experts and following guidance from the
World Health Organization
,
Centers for Disease Control and Prevention
(
CDC
) and government officials and regulators as we evolve these protocols based on the latest information."
EXPERT GUIDANCE
MGM Resorts Lead Health
and Safety Advisor: Dr.
Shannon Magari
, Vice President of Health Sciences for
Colden Corporation
'
MGM Resorts
is working with Dr.
Shannon Magari
, ScD, MPH, MS as its lead health and safety advisor for this process.
Dr. Magari
is the Vice President of Health Sciences for
Colden Corporation
, an occupational health, safety and environmental firm.
Dr. Magari
obtained her Master of Science from the
Thayer School of Engineering
at
Dartmouth College
and received her doctoral training and served as a postdoctoral research fellow at the
Harvard School of Public Health
– specializing in Occupational Epidemiology.
OVERVIEW:
MGM RESORTS'
SEVEN-POINT SAFETY PLAN
The full report, including detailed protocols, procedures and operational enhancements can be found
HERE
.
These protocols and procedures focus on balancing the customer service guests have come to expect from
MGM Resorts
with the urgent need to apply knowledge about COVID-19 and adapt environments accordingly. This plan is being implemented at
MGM Resorts
properties throughout
the United States
, with additions and changes being made based on local jurisdictions.
MGM Resorts'
Seven-Point Safety Plan is as follows:
1.
Screening, Temperature Checks and Employee Training
:
MGM Resorts
has implemented employee-screening measures to assess signs and symptoms of infection and whether the employee resides or cares for someone who has recently been diagnosed with the virus. Employees are currently and will continue to go through temperature checks before entering properties.
Guests will be asked to abide by a similar self-screening protocol prior to arriving and during their stay. Guests who have reason to believe they may have been exposed to the virus are strongly urged to follow
CDC
guidelines for self-quarantine and not travel. We will look forward to welcoming those guests once the self-quarantine period is complete.
2.
Mandatory Masks and Personal Protective Equipment (PPE)
:
All
MGM Resorts
employees will be provided and required to wear an approved mask when on our properties. We will also strongly encourage guests to wear masks in public areas and offer masks to any guests who need one, free of charge. Gloves will continue to be worn by employees who require them to do their jobs, such as food handlers and employees who clean public areas. Additional categories of employees required to wear PPE will be identified by medical experts.
-
Drink service
: We will ask guests to minimize the amount of time masks are removed when drinking on the casino floor.
-
Eating
: We will ask guests to refrain from eating on the casino floor to minimize the amount of time masks are removed.
3.
Physical Distancing
:
Six-foot physical distancing policy will be in place, wherever feasible, with floor guides serving as reminders throughout
MGM Resorts
properties. From time-to-time, six-foot distancing will be challenging – and in those cases, reasonable mitigating protocols will be implemented, such as plexiglass barriers or eye protection for employees. Plexiglass barriers will be installed in areas throughout casinos and lobbies, where appropriate, for the safety of guests and employees. Signage will be installed throughout properties to guide employees and guests on how to safely practice physical distancing.
4.
Handwashing and Enhanced Sanitization
: Prior to property closures in March,
MGM Resorts
implemented increased and enhanced routine cleaning, based on
CDC
guidelines, with a focus on high touch surfaces in common areas. We will continue using proven cleaning products in accordance with
EPA
guidelines for coronaviruses, bacteria and other infectious pathogens. Electrostatic sprayers will be used in many large areas to allow us to apply disinfectant more efficiently.
In addition, custom-built handwashing stations with soap and water, along with hand-sanitizing stations, will be readily available in high traffic areas and with a visible presence. Signage will be installed to guide and remind employees and guests of the importance of proper handwashing protocols.
5.
Heating Ventilation and Air Conditioning (HVAC) Controls and Air Quality
:
MGM Resorts
has always placed a high priority on air quality for our guests and has reviewed the operation of HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with established guidelines to help mitigate the risk of virus transmission have been taken throughout our properties.
As scientific information becomes available about the virus, and as additional guidance from state and local authorities and our medical experts evolve, we will continue to review and adjust the operation of our HVAC systems, fully recognizing the important role they have in keeping employees and guests healthy and safe.
6.
Incident Response Protocols
:
MGM Resorts
has protocols in place aimed at reducing the chance infection will spread. In the unfortunate event a guest or employee tests positive for the virus, we will activate incident response protocols to ensure the infected individual has access to medical treatment, exposed areas are thoroughly sanitized and, when possible, notify those who may have come in close, prolonged contact with the infected individual.
MGM Resorts
has medical and security personnel on staff to respond quickly in the event of an incident.
7.
Digital Innovations
:
MGM Resorts
is reimagining several aspects of the guest experience through technology to transition current processes into contactless options for guests that eliminates or reduces the need for waiting in line.
-
Contactless Check-In
: Guests will have the ability to complete the check-in process entirely themselves through the
MGM Resorts
mobile app. This includes the ability to process payment, verify identification and obtain a digital room key, all through a mobile device. If preferred, physical keys will be available through self-serve key encoders. Employees will be available for guests who prefer check-in without using their mobile device, while still maintaining a line-reduced environment.
-
Food & Beverage
: Digital menus will be available to view on personal mobile devices via QR code. Virtual queues will be in place for guests when immediate seating is unavailable. Guests will receive a text message notification when their table is ready.
ABOUT
MGM RESORTS INTERNATIONAL
MGM Resorts International
(NYSE:
MGM
) is an S&P 500® global entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings.
MGM Resorts
creates immersive, iconic experiences through its suite of
Las Vegas
-inspired brands. The
MGM Resorts
portfolio encompasses 29 unique hotel and destination gaming offerings in
the United States
and
Macau
, including some of the most recognizable resort brands in the industry such as Bellagio,
MGM Grand
, ARIA and Park MGM. The Company's 50/50 venture,
ROAR Digital LLC
, offers
U.S.
sports betting and online gaming through market-leading brands, including BetMGM and partypoker. The Company is currently pursuing targeted expansion in
Asia
through the integrated resort opportunity in
Japan
. Through its "Focused on What Matters: Embracing Humanity and Protecting the Planet"
initiative
,
MGM Resorts
commits to creating a more sustainable future, while striving to make a bigger difference in the lives of its employees, guests, and in the communities where it operates. The global employees of
MGM Resorts
are proud of their company for being recognized as one of FORTUNE® Magazine's World's Most Admired Companies®. For more information, please visit us at
www.mgmresorts.com
. Please also connect with us @MGMResortsIntl on
Twitter
as well as
Facebook
and
Instagram
.
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SOURCE
MGM Resorts